Sagacia

Support and help

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Support contact

For any problem, question or suggestion about the Sagacia app, write to apps@neogamedigital.com. We reply within a maximum of 24-48 working hours (Monday to Friday, 9:00 to 18:00, mainland Spain time).

So that we can help you as quickly as possible, please tell us your device model, your Android version and a description of what is happening.

Frequently asked questions

Do I need an internet connection to play?

No. Sagacia works offline and saves your progress on the device. When you are back online, your progress is synchronised automatically with your account.

Can I play with my family or my friends?

Yes, through groups. Each person needs their own account and their own phone: one account is one player. Whoever creates the group invites the others with a 6-character code that expires and can only be used once.

Inside the group there is a season, a scoreboard that starts from zero for everyone without anyone losing their stars or records, and challenges: a score to beat within three days that any member can propose. Creating a group or joining one requires the Premium subscription.

If you used to have several profiles on the same phone, that option was withdrawn in version 2.0: each player now signs in with their own account and competes from it.

Which games are free?

The download is free and includes 3 complete games: quick math, sequences and find pairs. The optional Premium subscription gives access to all 17 games in the catalogue and to any we add later. Three of them —tic-tac-toe, falling notes and checkmate— also require completing 9 of the 11 achievements: that part is earned by playing, not by paying.

How much does Premium cost?

There are two ways to open the full catalogue, and both give exactly the same: €6.99 per year with automatic renewal —with a launch offer of €4.99 for the first year—, or €14.99 as a single lifetime payment, with no renewals. There is no free trial: the trial is the three free games, and they never expire. The price that counts is the one the store shows in your currency before you confirm.

How do I manage or cancel the Premium subscription?

The subscription is managed from the store where you purchased it. On Android: the Google Play app → your profile picture → Payments and subscriptions → Subscriptions → Sagacia. From there you can cancel it at any time.

I have lost my progress

Sign in with the same e-mail address you used to create the account: progress is linked to the account, not to the device. If it still does not appear, write to us and we will look into it.

How do I reset my progress?

From Settings inside the app, using the option to reset your progress. This action cannot be undone.

How do I leave a group?

From the Group tab. Once you leave you stop appearing in the leaderboard, but you keep all your stars, records and achievements: your progress is yours and goes with you.

Account and data deletion

You can delete your Sagacia account and all associated data at any time, in two ways. Use whichever one you can.

From the app itself (immediate)

Available from version 2.2.0 of Sagacia. Open Settings, scroll down to the «Heads-up» section and tap «Delete my account»; a notice appears explaining what will happen, and you confirm with «Yes, delete my account». Deletion is immediate, with no waiting period.

The option only appears if you have signed in with an account: if you play in local mode there is no account to delete, and your data is only on your device.

By writing to us (if you cannot use the app)

This works even if you have uninstalled Sagacia, are on a version earlier than 2.2.0, or cannot sign in:

  1. Send an e-mail to apps@neogamedigital.com from the same address you registered with, with the subject «Delete Sagacia account».
  2. We will verify the request and delete the account within a maximum of 30 calendar days.
  3. We will confirm by e-mail once the deletion has been completed.

Cancel your subscription before deleting the account. Deleting your account does not cancel your subscription: if you have an annual subscription running, it is charged by Google Play or the App Store, not by us, so you would keep paying for an account that no longer exists. Cancel it first in the store where you bought it, following the steps in «How do I manage or cancel the Premium subscription?» above. If you bought the lifetime unlock, there is nothing to cancel.

What happens to your group: it is not disbanded. If you created it, it passes to whoever has been in it the longest, together with any invitations, seasons and challenges you had created; it is only deleted if nobody else is left. The challenges you proposed stay up for the rest of the group, and what disappears are your scores. In other words: what the others did stays, and only your part goes.

What is deleted: the account and its e-mail address, your player name and avatar, your complete progress (stars, records, streaks, achievements, game sessions and settings) and your group membership, together with your season score and your challenge results. Deletion is permanent and cannot be undone.

What is retained: only the billing records of purchases made, where tax law requires them to be kept. Spanish law sets that period at 4 years from the end of the relevant financial year; once that period has elapsed they are deleted too. This data is handled by the corresponding app store and does not include your game progress.

Deleting specific data without deleting the account

If you only want to delete part of your data, you can do it yourself from within the app, without writing to us:

  • Reset your progress: from Settings, using the option to reset your progress. Stars, records, streaks and achievements are deleted, and the account is kept.
  • Leave your group: from the Group tab. You stop appearing in the leaderboard and your season score and challenge results are withdrawn, while your personal progress is kept.
  • Change your player name or your avatar: from «My player», if what you want is to stop showing that detail to the rest of the group.

The first two actions are permanent and cannot be undone. If you would rather we did it for you, write to apps@neogamedigital.com telling us which data you want deleted.

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